Mystery Shopper
Professional secret shopper services in Serbia, Montenegro and Bosnia and Herzegovina
Discreet and professional examination of the quality of service for your business
We are certified mystery shoppers (MSPA Level 1 & Level 2) with years of experience in evaluating services and businesses.
Our mission is to help companies recognize their strengths and weaknesses from the perspective of a real consumer.
Through detailed reports and a professional approach, we offer an objective insight into the quality of your service and business. If you're looking to improve your user experience, you've come to the right place.
Our offer
We specialize in providing professional mystery shopping services for various industries:
Retail
Insurance companies
Hospitality
Automotive industry
Banks
Public institutions
What you get by hiring a mystery shopper
Mystery shopping is one of the most effective ways to learn firsthand how your staff interacts with customers, how effective procedures are, and what the overall impression of your brand is.
01
Discreet service quality check
02
Detailed report with key findings and recommendations
03
Analysis of compliance with standards
04
Tips for improving user experience
Who are we?
Secret Shopper Serbia is a certified Mystery Shopper with MSPA Level 1 & Level 2 certificates recognized in Europe and Africa. We actively work as secret buyers on the territory of Serbia, Montenegro and Bosnia and Herzegovina.
In addition, as a Google Local Guide Level 8 we have over 25 million photo views and more than 680,000 review views, which speaks to our attention to detail and objective rating.
Our goal is to provide a clear picture of the quality of your service through professional and unbiased observation and help you achieve a higher level of customer satisfaction.
We have MSPA Level 1 & Level 2 certificates recognized in Europe and Africa, which guarantees a professional and ethical approach to the mystery shopping industry.
These certifications confirm understanding of methodology, standards and expectations in user experience evaluation.
Certificates
Contact us
If you want to improve the user experience and get a true picture of your business from the consumer's point of view, feel free to contact us using the form below or directly to email.
Your questions and suggestions are welcome.
Email: tajnikupacsrbija@gmail.com
Phone: +381612082998